Shortage of health workers, inadequate hospital infrastructure and the increased need for medical attention have all been blamed for the long queues in hospitals. Patients are manually checked-in for treatment and diagnostics. In fact besides banks, one of the most complex queues and some of the poorly managed is a queue in a hospital. The best thing is that a hospital can get a queue management system in order to bring some sanity.
A system to manage a queue helps in so many ways besides reducing the amount of time that one has to wait to be served. There is increased service efficiency, and the patients will have a better experience. The service areas in a hospital are also less crowded while the system is used.
There are various advantages that come with a system to manage a queue in a healthcare facility. The most common benefit is how it reduces the waiting time in queues especially that most patients are weak and are in dire need of medical attention. The service time is reduced, and the service areas become less crowded. Patients in a hospital also feel that there is honesty being observed, and they are being served as they came in.
Although customers are the main focus when a healthcare facility considers a queuing system, the facility also has its benefits to enjoy. When there is a complex queue, the staffs and the managers will all be under pressure. When the system is in operation, operational tasks become more systematic, the facility adapts to an efficient management of services, the queues are management efficiently, and quality service becomes a norm.
Due to the fact that complex queues are common in most public hospitals, patients always think that the waiting time will be too long. Such a queue management system reduces the perceived waiting time by more than 40 percent which is an advantage to the patient and the facility at large. The customers get to know the expected time of waiting, they have a printed ticket, and there is a digital signage that keeps them distracted. Before they know it, they are the next in line. This plays a great role in customer satisfaction.
Although complex queues in a hospital can be reduced when patients and doctors manage their time well, the best way to do so is to get a queuing system. There is a more efficient use of staffs, there is less congestion, and there is patient empowerment. Managing complex queues in hospitals is not an easy tasks considering that everyone needs to be served but with a better management, it becomes easier to work with queues. A good system updates the patients on their position in the queue, keeps them busy as they wait and helps staff in working accordingly. It is the best option for any hospital.