QMS

Why Bank Must Improve Customer Queuing Experience

Waiting is definitely one of the most annoying things that a customer can experience.  Due to this, business owners and financial institutions are looking for ways to minimize the actual and perceived wait-time.  Perceived and actual wait-time has a direct impact on the customer’s engagement level which is why it is essential to keep it […]

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QMS

How Queue can Affect Customer Satisfaction

Many people, including business owners, do not think about the queuing experience until they have been standing in a line for a long time. Most times, finding out if a queuing system is working correctly is difficult because of this. Customers are only going to comment when the system is not working, which is why […]

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QMS

Should we virtualized our existing queue system

A virtualised queue management system is now gaining the attention of the different industry.  It has transformed the way customers wait to get the service they need.  Through the removal of the waiting line, it will also remove the disdain on the part of the customers which is often experienced when they are approaching or […]

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QMS

Modern queue solutions

Long waiting hours can cause a lot of frustration to all customers of several different businesses and companies. If you want to offer to your clients as well as your employees the best possible experience, then you definitely need to upgrade your whole queue management system. Whether your business is located in one single location […]

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QMS

20 Places Where Virtual Queue Can Be Used

In today’s world, technological developments can be thanked for many improvements in service delivery. Physical queuing has long been used, but as things change, the way you queue in hospitals, restaurants, and department of motor vehicles among other places have changed. This is after the introduction of virtual queuing. With this system which is a […]

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QMS

How Much Time Are We Really Wasting in Queue?

There are many places we visit every day where there is a line that we need to queue in, so it is hard to track all the time that we spend in queues.  However, there are estimates of how long the average person spends in a queuing system in a lifetime, and it is shocking. […]

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QMS

Traditional Queue Vs Virtual Queue

Traditional Queuing refers to the act of people waiting on a line to be served by various companies’ customer care agents. It also means the lining up of inbound calls as they wait to be responded to by the customer care representatives of a company. Companies that have a lot of clients experience a high […]

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QMS

Places Where You Can Find Long Queue in Singapore

Spending your time waiting for something is definitely not the idea of a good time for anyone. Fortunately, the queue management system helps each venue to optimize the flow of people and diminishes the amount of time spent in front of each one; however, that doesn’t change the overall feeling a person is left with. […]

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QMS

All about Queue Management System | List of Queuing Systems

What is a Queue Management System? It is a basically a system mostly used by the businesses to control and manage the queues of their customers. The system can be designed to be very simple or complex, depending on the needs. Quite often, the most basic and simplest system will serve the needs of most […]

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QMS

The Most Complex Queue You Can Find Today

Shortage of health workers, inadequate hospital infrastructure and the increased need for medical attention have all been blamed for the long queues in hospitals. Patients are manually checked-in for treatment and diagnostics. In fact besides banks, one of the most complex queues and some of the poorly managed is a queue in a hospital. The […]

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